This Refund Policy governs the process of requesting and issuing refunds for purchases made on TheCustomValley.com. By purchasing products on our platform, customers agree to this policy.

1. Eligibility for Refunds

• Refund Window: Refunds must be requested within 30 days of the purchase date.
• Condition of Goods: Products must be returned in their original condition, unused, and with all original packaging and accessories.
• Custom or Personalized Items: Sales of custom or personalized items are final and not eligible for refunds, unless there is a defect or error attributable to the vendor.

2. Process for Requesting Refunds

• Request Submission: Customers must submit a refund request through their account on TheCustomValley.com, detailing the reason for the request.
• Vendor Notification: The relevant vendor will be notified of the refund request and given an opportunity to respond or offer a resolution.

3. Shipping Costs for Returns

• Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error by the vendor or a defective product.

4. Inspection and Processing

• Inspection of Returned Items: Upon receipt, the returned item will be inspected to confirm its condition.
• Processing Time: Refund requests will be processed within 14 business days after the returned item is received.

5. Refund Method

• Original Payment Method: Refunds will be issued to the original method of payment.
• Exceptions: If the original method of payment is no longer available, an alternative refund method may be arranged.

6. Partial Refunds

• Circumstances for Partial Refunds: In cases where the item is not returned in its original condition, is damaged, or has missing parts not due to vendor error, a partial refund may be issued.

7. Non-Refundable Items

• Exceptions to Refunds: Certain items may be excluded from refunds, such as digital downloads or perishable goods. These exceptions will be clearly stated on the product's purchase page.

8. Vendor Disputes

• Dispute Resolution: If there is a dispute between the customer and the vendor regarding a refund, TheCustomValley.com will mediate to find a fair resolution.

9. Changes to Refund Policy

• Policy Updates: TheCustomValley.com reserves the right to modify this refund policy at any time.

10. Contact Information

• Questions or Concerns: Customers with questions or concerns about the Refund Policy should contact TheCustomValley.com customer service for assistance.